RETURN & EXCHANGE
WHAT IS THE INDIAN FAB RETURN POLICY?
Our "100% Customer Satisfaction Program" allows for easy returns and refunds for:
- RETURN ACCEPT ONLY IN CASE -
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• 1. Products that you received in the "Damaged/Defective/Broken" condition.
Important Note :
Customer should Deliver a courier to us within 6 days of delivery, otherwise, we will not accept the return parcel.
( We should get a courier within 6 days of delivery.)
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If Customer Deliver the Return Courier After 6 Days, We will Resend your Product to you as Exchange Policy.
& Exchange Courier Charge will be ₦3500- per Piece for "Prepaid Return Method ".
If the Customer wants to exchange the Product in " Cash on Delivery Method " then Shipping Charge with C.O.D Amount will be ₦3500- per Product.
which is Handle by the Customer, & to Pay Us in THE INDIAN FAB Bank Account and to Send Us a Screen Shot on theindianfab@gmail.com with Noted your Order ID.
How to Return the Product?
* If Customer wants to Return Respected Product, " Customer has to Handle Return courier process by Customer him/her Self through ANY LOCAL COURIER COMPANY"
( Send Return Parcel to us on our Address by Customer him/her self ) & Return Courier Charges will be payable by the Customer. ( Shipping Courier Charge Will Not Refund On Refund Product Amount.)
Keep in mind that you must send the slip of the product with the return parcel, if you do not send the slip, we will not be able to help you.
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[ Note:-Products purchased during on Sale will be not eligible for returns or refunds. ]
We REFUND Regarding only Damaged/Defective/Broken Product :
* When we received Customer Return Courier, will transfer respected Amount within 2 - 9 Business Days to Customer`s Bank Account through NEFT.
( From here While Processing for Refund, USD 20 per piece will deduct from the Product Amount by the system as Refund Handling & Processing Charge. )
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RETURN & REFUND POLICY For Nigerian George
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Can I return a purchased product?
Definitely yes, though a few conditions apply. Returning purchased item/ items does not guarantee refund nor replacement. The decision shall be made by our team. Read below… -
On what conditions may I return a purchased package?
Firstly, you are responsible for understanding the product you order. Our George products come in different fabrics:
8 yards cotton for Intorica and Plain Georges
2.5 yards wrapper net
2.5 yards wrapper net
1.5 yards blouse net
2.5 yards wrapper silk
2.5 yards wrapper net
1.5 yards blouse net
5 yards wrapper net
1.5 yards blouse net
5 yards wrapper silk
1.5 yards blouse net
Secondly, every returned package go through a thorough evaluation process prior to the engagement of THE INDIAN FAB Refund Process. This process may take a period of 2weeks max, though an evaluation could take 2days.
During the evaluation, we check to be sure the package is returned as purchased. After this check, the purchaser shall be reimbursed, or receive another package, whichever may be the case. Refund/ return request may also be declined if the purchased product does not represent its condition when it was delivered to the purchaser, or may be declined for other related reasons.
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So when my returned package is confirmed ok, what next?
The returned package would be changed or cash paid reimbursement, whichever keeps you happy. Nevertheless, THE INDIAN FAB team has to decide. Also note that you may have to pay a delivery fee for a replacement package which varies based on quantity ordered and location of purchaser. -
Through what medium would I be refunded?
You shall be refunded through a bank transfer. Time to get reimbursed after the examination done is 3-5 Business Days. -
And if my returned package is NOT confirmed ok, what next?
If for any reason your return package does not pass our evaluation, a THE INDIAN FAB agent would contact you to explain the issues and concerns, and the item(s) would be sent back to you. Note that if an attempt to deliver the package is not entertained, you may have to come pick the package at THE INDIAN FAB warehouse. -
What amount would be refunded if I bought at a discount?
If you have bought the item on a promotion, at a discount or at other THE INDIAN FAB gigs, then your refund would be the exact amount paid.For example: If for a promotion or discount you purchased an item for $20 and its original value was $40, we will refund you $20.
However, THE INDIAN FAB reserves the right to deduct ₦3500 per item as the delivery fee for sending the item to the customer. -
How much time do I have to return a package?
As stated above, packages bought on THE INDIAN FAB may be returned only under certian conditions. You, our esteemed customer have as long as 5 days from the delivery day to return a package if the need arises. -
Who bears the cost of delivery for a returned item?
We make deliveries based on our customers’ orders. If for any reason a customer returns an item for a reason that may not be considered our fault, THE INDIAN FAB reserves the right to invalidate that return as we actually delivered what was ordered. If THE INDIAN FAB however considers to accept such return, then the below may apply:
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Cash reimbursement: The cost of return would be to the customer. THE INDIAN FAB reserves the right to deduct ₦3500 per item as the delivery fee for sending the item to the customer.
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Item replacement: The cost of return would be to the customer. However, for the delivery of the new item, purchaser may be requested to bear the cost of delivery. The THE INDIAN FAB team shall decide.
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Further info
Please understand that we pay a percentage to our delivery persons and of course we paid for the ones rejected. Hence, in order to protect THE INDIAN FAB from malicious acts, when a customer rejects an item for no reason of ours, the customer’s next order may have to be “Payment Before Delivery”. -
Special conditions for express deliveries
Our express deliveries (waybill) could take up to 3 WORKING days depending on the customer’s location and other unforeseen factors. Please give upto 48hrs (2 working days) from when your package was dispatched.
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Waybill is generally done through a park closest to the customer’s address, as determined by our dispatch team. Customer can also suggest a park to be used but it is not guaranteed that the package would be sent through the suggested park.
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If there are issues arising from waybill/ pick up, please allow an additional 24hrs (1 working day) for us to resolve it.
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A package sent through waybill is eligible for full refund if the customer does not receive within 72hrs after payment, due to logistics challenges from us.
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If a customer decides to cancel the delivery within the 72hrs (3 WORKING days), money for sending and returning the package to us (₦5000) shall be deducted from her payment.
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For Nigeria Country - We are selling Via WhatsApp only and same as Photo So For Nigeria Country we have no Return or Refund for our products.
THE INDIAN FAB Address :
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Address- 16/18 Akinola sholanke street,Ajao Estate beside Ajao Estate police station